Privacy Policy
Effective Date: 1 July 2025
Last Updated: 1 July 2025
Welcome to Brand It By Grace (“we,” “our,” “us”). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://branditbygrace.com (the “Site”).
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Information you voluntarily provide to us, including:
Name
Email address
Phone number
Billing and shipping address (if applicable)
Payment details (processed securely via third-party payment gateways)
Any information submitted through contact forms or service inquiries
b. Non-Personal Information
Automatically collected data such as:
IP address
Browser type and version
Device type
Referring URLs
Pages viewed and time spent on the site
2. How We Use Your Information
We may use the information we collect for purposes such as:
Providing and managing our services
Processing payments and orders
Responding to inquiries and support requests
Sending newsletters, marketing, and promotional content (you can opt out anytime)
Improving our website and user experience
Complying with legal obligations
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data with:
Service providers who help operate the site (e.g., payment processors, email platforms)
Legal authorities if required by law or to protect our rights
Third-party tools such as analytics or CRM platforms, under strict privacy terms
4. Cookies & Tracking Technologies
We may use cookies, web beacons, and other technologies to:
Analyze site traffic and usage
Improve website functionality
Remember user preferences
You can control cookie preferences through your browser settings.
5. Data Security
We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure. You use our site at your own risk.
6. Your Rights and Choices
Depending on your location, you may have the right to:
Access the personal information we hold about you
Correct or update inaccurate data
Request deletion of your information
Opt out of marketing communications
To exercise any of these rights, please contact us at admin@branditbygrace.com
7. Children’s Privacy
We do not knowingly collect or solicit data from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a new effective date. Continued use of the site constitutes acceptance of the changes.
10. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
📧 Email: admin@branditbygrace.com
🌐 Website: https://www.branditbygrace.com
Return Policy
Return Policy
Effective Date: 1 July 2025
At Brand It By Grace, we are committed to providing high-quality branding and digital services. Because of the nature of our work—particularly digital products and customized services—we have specific guidelines regarding returns and refunds.
1. Digital Products
All digital products (such as templates, downloads, eBooks, or digital design files) are non-refundable and non-returnable due to their intangible and irrevocable nature.
Please be sure to review all product details carefully before purchasing.
2. Custom Services (Branding, Design, etc.)
For custom branding or design services, we do not offer refunds once work has commenced. However, we are committed to your satisfaction and will work with you to make reasonable revisions as outlined in your service agreement or proposal.
Refunds may only be considered in the following cases:
If work has not yet started and a written cancellation request is received within 24 hours of purchase.
If we are unable to deliver the service due to unforeseen circumstances on our end.
All approved refunds (if applicable) will be processed to your original payment method within 7–10 business days.
3. Physical Products (If Applicable)
We want you to be completely satisfied with your purchase. If you’ve received a physical product from Brand It By Grace and it does not meet your expectations, please review our return and exchange policy below.
a. Return Eligibility
We accept returns for physical items under the following conditions:
The return request is submitted within 7 days of delivery.
The product is in unused, original condition with all tags, packaging, and components intact.
Proof of purchase (such as a receipt or order number) is provided.
The product is not a final sale, custom-made, or clearance item.
b. Non-Returnable Physical Items
The following are not eligible for return:
Customized or personalized items (e.g., printed brand kits or items with your logo/design).
Items returned in used or damaged condition.
Products marked “Final Sale.”
c. Return Process
To initiate a return:
Contact us at [Insert Email Address] within 7 days of receiving your order.
Include your order number, the item(s) you wish to return, and the reason for the return.
If your return is approved, we’ll provide you with return shipping instructions.
Please do not return any items without first contacting us. Unauthorized returns will not be accepted.
d. Return Shipping Costs
Customers are responsible for return shipping costs unless the product was defective, damaged in transit, or shipped incorrectly.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
e. Damaged or Defective Items
If your product arrives damaged or defective:
Notify us within 3 business days of delivery.
Provide photos of the damage and packaging.
We will assess the claim and either send a replacement or issue a refund, depending on stock availability.
f. Exchanges
We currently do not offer direct product exchanges. If you need a different item, you may need to return the original and place a new order separately.
g. Refunds for Physical Goods
Once your return is received and inspected:
We will notify you of approval or rejection of your refund.
Approved refunds will be processed back to your original payment method within 7–10 business days.
Please contact us prior to sending any returns. Unauthorized returns may not be accepted.
4. Cancellations
If you need to cancel a service or order:
For digital products: Cancellations are not accepted after the product has been delivered or downloaded.
For services: Cancellations must be submitted in writing to [Insert Email Address] and are subject to approval based on the project’s status.
5. Contact Us
If you have any questions about this policy, or to request a return or refund (where eligible), please contact us:
📧 Email: admin@branditbygrace.com
🌐 Website: https://www.branditbygrace.com
Shipping Policy
Shipping Policy
Effective Date: 1 July 2025
At Brand It By Grace, we’re committed to delivering your orders quickly and securely. Please review the details of our shipping policy below to understand how we process and deliver physical products.
1. Processing Time
All orders are processed within 2–3 business days (Monday–Friday, excluding holidays).
Orders placed after 3 PM (local time) or on weekends/holidays will begin processing the next business day.
Once your order has been processed, you will receive a confirmation email with tracking information (if applicable).
2. Shipping Timeframes
Standard delivery time is 7–10 working days from the date of placing the order.
Shipping times may vary depending on your location and external factors (e.g., postal delays, holidays).
We do not guarantee exact delivery dates but will do our best to meet the stated timeline.
3. Shipping Rates
Shipping costs are calculated at checkout based on your location, package weight, and delivery method.
Free shipping may be offered during promotions or for orders over a certain amount, which will be clearly indicated at checkout.
4. Shipping Locations
We currently ship to addresses within South Africa.
If your country is not listed at checkout, please contact us at [Insert Email Address] to inquire about custom shipping options.
5. Order Tracking
Once your order is shipped, you will receive an email with tracking details.
Please allow up to 24–48 hours for the tracking link to become active after dispatch.
6. Delays & Issues
While we strive to ship all orders promptly, we are not responsible for delays caused by shipping carriers, customs, weather conditions, or incorrect shipping addresses provided by the customer.
If your order is significantly delayed or marked as delivered but not received, please contact the carrier first, then contact us if the issue is unresolved.
7. Incorrect Shipping Information
Please ensure all shipping details are correct at checkout. We are not responsible for:
Lost or delayed shipments due to incorrect or incomplete addresses.
Re-shipping fees resulting from returned packages.
8. Lost or Damaged Packages
If your order arrives damaged, please notify us within 3 business days with photos of the package and items.
For lost packages, contact us at [Insert Email Address] with your order number. We will work with the shipping provider to resolve the issue.
9. Questions or Support
If you have any questions about your order or need help with a shipment, please contact us:
📧 Email: admin@branditbygrace.com
🌐 Website: https://www.branditbygrace.com
General Terms and Conditions
General Terms and Conditions
Welcome to Brand It By Grace (the “Site”). By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions (“Terms”). Please read them carefully before using our services.
1. Acceptance of Terms
By accessing or using branditbygrace.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the website or our services.
2. Use of the Site
You may use the Site for lawful purposes only. You agree not to:
Violate any applicable laws or regulations;
Infringe upon or violate our intellectual property rights or the intellectual property rights of others;
Transmit any malicious or harmful software;
Attempt to gain unauthorized access to any portion of the Site or its systems.
3. Intellectual Property
All content on the Site, including but not limited to text, graphics, logos, images, and digital downloads, is the property of Brand It By Grace or its content suppliers and protected by copyright and other intellectual property laws.
You may not copy, reproduce, distribute, modify, or create derivative works from any content without prior written consent.
4. Products & Services
We may offer branding, design, consulting, and/or digital products or services. All purchases are subject to our payment and refund policies, which will be clearly disclosed at the point of purchase.
We reserve the right to refuse service or cancel orders at our sole discretion.
5. User Content
If you submit content (e.g., reviews, testimonials, design requests), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and publish that content for business and promotional purposes.
You agree not to submit anything unlawful, defamatory, or infringing.
6. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites. Use them at your own risk.
7. Limitation of Liability
To the fullest extent permitted by law, Brand It By Grace and its affiliates will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use the Site or services.
8. Disclaimer
The Site and services are provided “as is” without warranties of any kind. We do not guarantee that the Site will be error-free or uninterrupted.
9. Changes to Terms
We reserve the right to update these Terms at any time. Changes will be effective upon posting. Continued use of the Site constitutes acceptance of the revised Terms.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Insert State/Country]. Any disputes shall be resolved in the courts of [Insert Jurisdiction].